Resume/CV

Product Designer, 05/2019 – 08/2021

NowPow (a Unite Us company), Chicago, IL

• Sole user experience researcher and designer supporting 5 different products; designed and launched 1 new product with another nearing launch before I left.
• Lead all user research through interview, usability testing, and participatory design, ranging from 10 to 15 sessions each month.
• Implemented UXArmy, the first user research vendor the company had, to help facilitate unmoderated usability testing sessions.
• Create design system to increase hand-off efficiency and design consistency; system includes a UI kit built with Adobe XD.
• Collaborate with product managers, developers, QA, and customer success to validate designs, prioritize features, and determine products’ future directions.

UX Designer Intern, 06/2018 – 08/2018, 01/2019 – 04/2019

TechSmith Corporation, Okemos, MI

• Primary UX designer in the early stage of product cycle, defined project scope and user groups through various research methods, such as comparative analysis.
• Created designs for desktop application – implemented in the 2019 release update.
• Participated in user interviews and synthesize results to support design decisions.

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HCI Researcher, 07/2023 – Present

Cyrus Tang Foundation Project, University of California Irvine, Irvine, CA

• Work with an interdisciplinary research team (psychology, statistics, and public health) to assess college students’ mental health in China.
• Adapted and translated English digital mental health interventions to Chinese for pilot studies.

Researcher, 06/2022 – Present

Asian Mental Health Collectives (AMHC)

• Design study protocol and materials for program evaluations.
• Conducted and analyzed 4 focus groups to understand the Asian American mental health experience and the technologies used to manage mental health challenges.
• Developed new research ideas for AMHC, including program evaluation strategies.

Research Assistant, 10/2020 – Present

PITCH Lab/CBITs, Northwestern University, Chicago, IL

• Led 20+ remote participatory design sessions to understand the voice assistant’s role in supporting older adults’ mental health.
• Conducted and analyzed 10+ interviews for a project on understanding the mental well-being of software engineers.
• Designed digital prototypes for usability testing sessions.
• Created product requirements for developers to build an Alexa Skill for older adults and a web app for family caregivers.

Research Assistant, 10/2018 – 05/2019

Empathetic Research Lab, University of Michigan, Ann Arbor, MI

• Conducted literature review for independent study on child-centered approach in behavioral interventions for children with special needs.
• Led a team of 4 to design protocol, conduct interviews, and analyze results.
• Presented in a poster session at University of Michigan’s Exposition, with over 200 attendees from the university and in the industry.

Graduate Student Instructor, 09/2018 – 05/2019

University of Michigan, Ann Arbor, MI

• Led a team of 4 graduate student instructors to create testing materials and manage testing logistics for 300 undergraduate students.
• Taught over 75+ students on Introduction to Cognitive Psychology through 3 discussion sections for 2 semesters.
• Created and executed learning activities based on students’ learning styles.

Research Assistant, 02/2015 – 06/2017

VECTR Lab, San Jose State University, San Jose, CA

• Collected data from over 50 participants through go-no-go tasks, flanker test, and care sorting for lab studies on cyber security and human factors.
• Developed procedures for lab studies, such as card sorting and concept mapping.
• Entered, organized, and compiled quantitative data for 4 studies via Excel and SPSS.
• Conducted literature review on cybersecurity, cognitive task analysis, and situational awareness to assist with publication submission.

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Guest Lecturer, 2/13/2024

Purdue University, West Lafayette, IN

• Held a guest lecture for an undergraduate-level course, CS475-HCI, comparing my industry and academic experiences in HCI.

Graduate Student Instructor, 09/2018 – 05/2019

University of Michigan, Ann Arbor, MI

• Led a team of 4 graduate student instructors to create testing materials and manage testing logistics for 300 undergraduate students.
• Taught over 75+ students on Introduction to Cognitive Psychology through 3 discussion sections for 2 semesters.

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• Communications Chair, Informatics Graduate Student Association (IGSA) at the University of California, Irvine
• Alumni mentor, San Jose State Universit and University of Michigan
• Information mentor for prospective students at University of Michigan
• Lead Graduate Student Instructor (GSI) for Introduction to Cognitive Psychology
• President at Learning Education Technology at School of Information (LETSI)
• Membership coordinator at Psi Chi SJSU
• Coach and mentor for FIRST Lego League & Robotics Competitions (age 8 – 18)

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Language (Fluent, excluding English)

• Chinese: Mandarin/Cantonese

Application (Intermediate/Advanced)

• Sketch/InVision
• Figma/Adobe XD
• HTML/CSS
• Microsoft: Excel, PowerPoint, Word

Application (Proficient)

• R/SPSS
• Python/SQLite

Research Method

• Affinity Diagram
• Card Sorting
• Interview/Contextual Inquiry
• Participatory Design
• Personas/Empathy Map
• Survey Design and Analysis
• Usability Testing

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ACM Student Volunteer

• CSCS 2023
• DIS 2022

Asian Mental Health Collectives (AMHC)

• Designed infographics to provide psychoeducational materials on social media.
• Design and conduct qualitative research for understanding Asian mental health and evaluating AMHC program experiences.

National Alliance of Mental Illness (NAMI)

• Design and send monthly newsletter via MailChimp.
• Created marketing materials using Adobe.
• Assisted with presentations during patient-hours at local hospital.

Shelter Association at Washtenaw County

• Assisted with meal distribution and other clerical tasks.

For Inspiration and Recognition of Science and Technology (FIRST)

• Volunteer at K-12 robotics events as various roles, such as referee and judge.
• Delivered workshops for elementary and middle school students on LEGO robotics.

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• Grad Slam 2024 Semi-finalist, University of California Irvine, Graduate Division
• Mental Health for College Students Hackathon 2022 Finalists, University of California Irvine, ANTrepreneurship Center
• Chair Award 2021, University of California Irvine
• Graduation commencement speaker , University of Michigan School of Information 2019 spring commencement
• Half merit scholarship, University of Michigan School of Information
• Volunteer od the Year 2017, Western Region Robotics Forum
• President scholar 2016 and 2017, San Jose State University
• NSF Research Experiences of Undergraduate Fellowship 2016 and 2017, at San Jose State University